Help Scout Classes
Free training from the Help Scout team.
Help Scout Reporting
Harness the power of Help Scout’s reporting tools! This live class walks you through key metrics, common use-cases, FAQs, and advanced tips so you can confidently use data to improve support. Perfect for managers, analysts, and curious teammates.
Live Product Walkthrough
New to Help Scout? Get a full tour of the app, see how it can help you manage all of your customer communications, and have all your questions answered live by our support team.
AI in Help Scout
Want to see how all of Help Scout's AI tools can give you an extra hand when taking care of customers? Join us for a look into all of the different ways AI can help in your inbox.
User Onboarding Workshop
Is your company is already using Help Scout and you need to get some training? Join us and we will take you through everything you need to know, plus answer any questions you might have.
Don’t have time to catch us live?
Check out our jumpstart videos, in-depth Help Scout walkthroughs, and best practice deep-dives to level up your support game!
Inbox 2
Learn about the new inbox experience in Help Scout, and get a tour of the added features it unlocks.
Getting Started with Help Scout
Get a full tour of Help Scout: mailboxes, knowledge base, and live chat. We cover it all.
AI in Help Scout
See how all of Help Scout's AI tools can give you an extra hand when taking care of customers, while still putting their needs first.
Self Service Knowledge Base
Learn more about Docs in Help Scout, and see just how quickly you can get a live knowledge base up and running.
Beacon & Messages
Get a walk-through of your Beacon settings and learn how to provide instant, inline answers, recommend answers and much more.
Productivity Tools in Help Scout
Learn how automation tools in Help Scout can help your team save time and offer even better support to your customers
Learn About Docs Knowledge Base
Get a quick tour of Help Scout’s integrated knowledge base in this introduction video. Empower your customers to find answers when they need them.
Integrate with Salesforce + Jira
Learn how to share CRM and conversation information between Salesforce and Help Scout, and sync up your Jira issue tracking.
Snooze and Send Email Later
Don't need to send a reply right in the moment? Explore other ways to reply to your customers with snooze and send later.
Help Scout for Healthcare
Collaborate with your team to communicate with patients, subscribers, or insurance providers all in the same inbox.
Help Scout for Education
Gmail and Outlook work for individual email, but not for managing communications at a school or university. Your entire team can manage incoming communication from the same place.
Using the Help Scout API
Custom reporting, specialized integrations, and advanced automations are just some of the things you can do with our API.
Leveraging Beacon API
Learn how to update customer profile and custom attributes, segment your customers and prospects, and get custom snippets for popular actions.
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.