Insights and analytics that won’t leave you guessing
Productivity facts, not hacks
Tap into your team’s top questions, volume, busiest hours, and more.
A dream for analyzing team performance
Report on the important parts, like response times, handle times, and wait times.
Give the people what they want
Get insights to fix things faster and tie performance back to company goals.
Data that actually shows how you’re doing
Report on email productivity and response times.
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Measure key metrics like wait time and chat duration.
Dig into everything from time saved to answer rate.
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Keep track of your social media support metrics.
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Get a feel for how your customers are feeling
Happy and you know it
Don’t guess how they’re feeling. Get the customer satisfaction scores to prove it.
Simply powerful ratings
Easily measure your support quality and quantity. From the team down to individual performance.
Feedback made easy
Get a thumbs up (or down), rate with bite-sized emoji, and offer open text with microsurveys.
Custom reports, coming right up
Get nitty gritty with conditional formatting to slice and dice the data how you want it.
Faster than your best spreadsheet
Reports and dashboards in an instant.
Sorted, filtered, fabulous
Detailed data displayed how you want it.
All zipped up and ready to go
Easy exports as CSV or XLS files.
Help Scout makes it easy for us to make informed and cohesive decisions around supporting our customers and making their experience as seamless as possible.
