The most delightful site
right within reach

Beacon is a messaging tool that makes it faster and easier for customers to get help. A more visible team and answers in-context? Now that’s what we call helpful.

Any time, any place

Offer the right help at the right time by tailoring guidance *wherever* in your app or on your site.

Live, async, or on-demand

Give customers more power over their own journey with options to chat, email, or read help articles in real time.

Never miss a moment

Proactive alerts and in-app surveys help you build lasting relationships by keeping customers engaged.

Pop-ups? More like power-ups

Have help articles. Will travel.

Make your docs easy to browse anywhere, whether that’s on your site or in app. Those FAQs will get answered instantly instead of crowding your inbox.

Live chat — no bots about it.

Give real-time real-life support with live chat. Behind the scenes, chats feed into your shared inbox which makes assigning and collaborating easy.

Think outside of your inbox.

Get ahead with proactive messaging. Invite customers to chat, share important news, and start conversations. Not being a wallflower has its perks.

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It’s all about options

Guide customers down a self-service path, encourage visitors to chat, display email contact forms, or all of the above. With Beacon modes, you’ve got options.