Episode 6

On the Origin of Support

Sarah Hatter, support veteran, community legend, and founder of ElevateCX joins Mat to talk about support in ye olden days and where we're headed next.

Episode notes

Mat is joined by his longtime support-world friend, Sarah Hatter, to talk about the origins of the type of customer support we do, what's changing, and where we're headed next.

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Further reading for this episode

 Building a Future in Support: The Demand for AI Skills
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Building a Future in Support: The Demand for AI Skills
The Future of Self-Service
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The Future of Self-Service
Navigating a Support Career in an AI-Powered World
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Navigating a Support Career in an AI-Powered World
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
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Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
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