Photo: Alison Groves

Blog Author

Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Posts by Alison

Help Scout Classes: Learning to Educate at Scale
The Supportive
Help Scout Classes: Learning to Educate at Scale
Help Desk Automation: A Recipe for Better Support
Customer Service
Help Desk Automation: A Recipe for Better Support
Help Desk Automation: A Recipe for Better Support
Customer Service
Help Desk Automation: A Recipe for Better Support
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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Product

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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
Help Customers Where They Are With AI Answers
Product
Help Customers Where They Are With AI Answers
06:04
Help Scout's 2025 Fall Seasonal Release
Product
Help Scout's 2025 Fall Seasonal Release
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Customer Service

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Bridging the AI Perception Gap in Customer Support
Customer Service
Bridging the AI Perception Gap in Customer Support
Help Scout vs. Freshdesk: A Deep-Dive Comparison
Customer Service
Help Scout vs. Freshdesk: A Deep-Dive Comparison
Sales Tips for Support Pros
The Supportive
Sales Tips for Support Pros
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