Blog Author

Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Posts by Alison

Help Scout Classes: Learning to Educate at Scale

Help Scout Classes: Learning to Educate at Scale

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

Customer Service

Startup Customer Service: How To Avoid the Biggest Mistakes

The Dutch Supermarket Selling Slower Service on Purpose

The Dutch Supermarket Selling Slower Service on Purpose

Delivering Great Customer Service in Banking and Finance

Customer Service

Delivering Great Customer Service in Banking and Finance

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Reporting AI Metrics to Leadership

Reporting AI Metrics to Leadership

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

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