Blog Author

Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Posts by Alison

Help Scout Classes: Learning to Educate at Scale

Help Scout Classes: Learning to Educate at Scale

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Discover the latest in...

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

The 9 Best Zoho Desk Alternatives in 2025

Customer Service

The 9 Best Zoho Desk Alternatives in 2025

The 8 Best (and Easiest To Use) FAQ Software in 2025

Customer Service

The 8 Best (and Easiest To Use) FAQ Software in 2025

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout's 2025 Fall Seasonal Release

Help Scout's 2025 Fall Seasonal Release

Help Scout’s Fall Product Release: Support that connects

Growth & Culture

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo