Blog Author

Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Posts by Alison

Help Scout Classes: Learning to Educate at Scale

Help Scout Classes: Learning to Educate at Scale

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

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Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout’s Fall Product Release: Support that connects

Help Scout's 2025 Fall Seasonal Release

Help Scout's 2025 Fall Seasonal Release

Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

The New Wheel TEST

Customer Service

The New Wheel TEST

Designing a Great Contact Us Page: 20 Inspiring Examples

Customer Service

Designing a Great Contact Us Page: 20 Inspiring Examples

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