Blog Author

Alison Groves

Alison is the Customer Education Lead at Help Scout, helping users get the most out of the app. Connect with her on BlueSky or LinkedIn.

Posts by Alison

Help Scout Classes: Learning to Educate at Scale

Help Scout Classes: Learning to Educate at Scale

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

Help Desk Automation: A Recipe for Better Support

Customer Service

Help Desk Automation: A Recipe for Better Support

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Customer Service

How to avoid fragile knowledge in support

How to avoid fragile knowledge in support

The Beginner's Guide to Customer Service Automation in 2026

Customer Service

The Beginner's Guide to Customer Service Automation in 2026

Help Scout vs. Front: A Deep-Dive Comparison

Customer Service

Help Scout vs. Front: A Deep-Dive Comparison

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Principled Building: How We Approach AI at Help Scout

Principled Building: How We Approach AI at Help Scout

Growth & Culture

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

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