The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Dave is Almost Unemployable
Customer Service

Dave is Almost Unemployable

Dave Berner was a software engineer turned founder who considers himself now "almost unemployable". Dave chats with Mat about careers in an AI-disrupted world

In Customer Support We Trust (Maybe)
Customer Service
In Customer Support We Trust (Maybe)
Customer Feedback Lessons from Lyft, Square, and Google
Customer Service
Customer Feedback Lessons from Lyft, Square, and Google
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Customer Service

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Dave is Almost Unemployable
Customer Service
Dave is Almost Unemployable
The 7 Best Customer Service Mobile Apps
Customer Service
The 7 Best Customer Service Mobile Apps
In Customer Support We Trust (Maybe)
Customer Service
In Customer Support We Trust (Maybe)
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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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How AIHR supports 25,000 members with a four-person support team
Product
How AIHR supports 25,000 members with a four-person support team
How SchoolsPLP keeps thousands of relationships connected with Help Scout
Product
How SchoolsPLP keeps thousands of relationships connected with Help Scout
Help Scout for Healthcare: Build Patient Trust
Product
Help Scout for Healthcare: Build Patient Trust
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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