Photo: Andrea Kayal

Blog Author

Andrea Kayal

Andrea is the CRO at Help Scout where she leverages her two decades of sales and marketing experience to drive our product-led growth engine. She’s passionate about empowering women and LGBTQ groups and building high-performing teams.

Posts by Andrea

The Impact of Great Support on Revenue
Growth & Culture
The Impact of Great Support on Revenue
Help Scout Has Acquired SupportAgent.ai
Inside Help Scout
Help Scout Has Acquired SupportAgent.ai

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
View All Posts

Growth & Culture

View All Posts
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
View All Posts

Customer Service

View All Posts
The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day TrialGet a Demo