Photo: Anna Brozek

Blog Author

Anna Brozek

Anna is the former CEO of Big Cartel and previously led their support team of 10 people, servicing over 500,000 store owners. Find her on Twitter and LinkedIn.

Posts by Anna

Why All Hands Support Didn’t Work for Our Company
Customer Service

Why All Hands Support Didn’t Work for Our Company

Anna Brozek, former CEO at Big Cartel, explains why the company tried and eventually ended the practice of all hands support.

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Support Careers
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Inside Help Scout

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Inside Help Scout
Bring Your Instagram Conversations into Help Scout
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Behind the Scenes
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