Blog Author

Buzz Usborne

Buzz is the Principal Designer at Help Scout, working from a tiny surf town on the East coast of Australia. When he’s not designing you’ll find him on a beach or up a mountain with his wife and two kids.

Posts by Buzz

Listen First, Design Later

Inside Help Scout

Listen First, Design Later

Why We Redesigned Inbox

Inside Help Scout

Why We Redesigned Inbox

Behind the Scenes: The Design of Beacon

Inside Help Scout

Behind the Scenes: The Design of Beacon

6 Tips for How to Collaborate on Remote Design Teams

Growth & Culture

6 Tips for How to Collaborate on Remote Design Teams

The Supportive Weekly

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Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Growth & Culture

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Customer Service

The 4 Bucket System for Support

The 4 Bucket System for Support

Noticing the Small Wins

Noticing the Small Wins

Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin

Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin

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