Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP

Five Tools for Writing High Quality PHP

Creating Team Ownership with Better Language

Creating Team Ownership with Better Language

8 Slack Hacks for Reducing Information Anxiety

Customer Service

8 Slack Hacks for Reducing Information Anxiety

Reducing Complexity with Guard Clauses in PHP and JavaScript

Reducing Complexity with Guard Clauses in PHP and JavaScript

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

How to Improve AI Replies with Every Conversation

How to Improve AI Replies with Every Conversation

Customer Service

How to Get Started With Multichannel Customer Support

Customer Service

How to Get Started With Multichannel Customer Support

Help Scout vs. Gorgias: A Deep-Dive Comparison

Customer Service

Help Scout vs. Gorgias: A Deep-Dive Comparison

26 Support Tips For 2026

26 Support Tips For 2026

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