Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP

Five Tools for Writing High Quality PHP

Creating Team Ownership with Better Language

Creating Team Ownership with Better Language

8 Slack Hacks for Reducing Information Anxiety

Customer Service

8 Slack Hacks for Reducing Information Anxiety

Reducing Complexity with Guard Clauses in PHP and JavaScript

Reducing Complexity with Guard Clauses in PHP and JavaScript

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Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Report AI Support Outcomes & Get Leadership Buy-in

How to Report AI Support Outcomes & Get Leadership Buy-in

Introducing WhatsApp Support in Help Scout

Introducing WhatsApp Support in Help Scout

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

21 Customer Service Training Ideas, Courses, & Resources

Customer Service

21 Customer Service Training Ideas, Courses, & Resources

Overcoming the Cost-Center Stigma of Customer Support

Customer Service

Overcoming the Cost-Center Stigma of Customer Support

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