Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP

Inside Help Scout

Five Tools for Writing High Quality PHP

Creating Team Ownership with Better Language

Inside Help Scout

Creating Team Ownership with Better Language

8 Slack Hacks for Reducing Information Anxiety

Customer Service

8 Slack Hacks for Reducing Information Anxiety

Reducing Complexity with Guard Clauses in PHP and JavaScript

Inside Help Scout

Reducing Complexity with Guard Clauses in PHP and JavaScript

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Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout is Now Available in AWS Marketplace

Inside Help Scout

Help Scout is Now Available in AWS Marketplace

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Growth & Culture

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

The 10 Best Ecommerce Customer Service Software Options

The 10 Best Ecommerce Customer Service Software Options

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Service

The 9 Best Medical Customer Service Software Options

Software & Systems

The 9 Best Medical Customer Service Software Options

How Do You Manage Support During Federal Holidays?

How Do You Manage Support During Federal Holidays?

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

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