Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP

Five Tools for Writing High Quality PHP

Creating Team Ownership with Better Language

Creating Team Ownership with Better Language

8 Slack Hacks for Reducing Information Anxiety

Customer Service

8 Slack Hacks for Reducing Information Anxiety

Reducing Complexity with Guard Clauses in PHP and JavaScript

Reducing Complexity with Guard Clauses in PHP and JavaScript

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Customer Service

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Let's call a bot a bot

Let's call a bot a bot

Creating a Great Customer Self-Service Experience in 2026

Customer Service

Creating a Great Customer Self-Service Experience in 2026

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Principled Building: How We Approach AI at Help Scout

Principled Building: How We Approach AI at Help Scout

Growth & Culture

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

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