Blog Author

Craig Davis

Craig is an Engineer and a Help Scout alum, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Craig

Five Tools for Writing High Quality PHP

Inside Help Scout

Five Tools for Writing High Quality PHP

Creating Team Ownership with Better Language

Inside Help Scout

Creating Team Ownership with Better Language

8 Slack Hacks for Reducing Information Anxiety

Customer Service

8 Slack Hacks for Reducing Information Anxiety

Reducing Complexity with Guard Clauses in PHP and JavaScript

Inside Help Scout

Reducing Complexity with Guard Clauses in PHP and JavaScript

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Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Growth & Culture

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Customer Service

The 4 Bucket System for Support

The 4 Bucket System for Support

The Ultimate Guide to SaaS Customer Support in 2025

Tips & Templates

The Ultimate Guide to SaaS Customer Support in 2025

Noticing the Small Wins

Noticing the Small Wins

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