Photo: Craig Stoss

Blog Author

Craig Stoss

With over 25 years of customer-facing experience collaborating with companies in 30+ countries, Craig has developed a deep understanding of customers’ expectations for their vendors. He has worked with customers across ecommerce, health care, edtech, and SaaS industries. Craig spends his free time cheering on the Detroit Tigers and building Lego with his sons. You can see all of Craig’s content at Stoss.ca.

Posts by Craig

Improving CX by Overcoming the Challenges of AI Support
The Supportive
Improving CX by Overcoming the Challenges of AI Support
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
3 Strategies for Scaling Up to 24-Hour Customer Service
The Supportive
3 Strategies for Scaling Up to 24-Hour Customer Service
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Principled Building: How We Approach AI at Help Scout
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Principled Building: How We Approach AI at Help Scout
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Growth & Culture

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Help Scout Unscripted: Broken Bones
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Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
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Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
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How to Build a Great Remote Company Culture
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Customer Service

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Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
7 Simple Ways To Automate Your Ecommerce Business
Customer Service
7 Simple Ways To Automate Your Ecommerce Business
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