Photo: Craig Stoss

Blog Author

Craig Stoss

With over 25 years of customer-facing experience collaborating with companies in 30+ countries, Craig has developed a deep understanding of customers’ expectations for their vendors. He has worked with customers across ecommerce, health care, edtech, and SaaS industries. Craig spends his free time cheering on the Detroit Tigers and building Lego with his sons. You can see all of Craig’s content at Stoss.ca.

Posts by Craig

Improving CX by Overcoming the Challenges of AI Support
The Supportive
Improving CX by Overcoming the Challenges of AI Support
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
3 Strategies for Scaling Up to 24-Hour Customer Service
The Supportive
3 Strategies for Scaling Up to 24-Hour Customer Service
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Customer Service

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The 7 Best Ecommerce Help Desks for Customer Support
Customer Service
The 7 Best Ecommerce Help Desks for Customer Support
21 Customer Service Training Ideas, Courses, & Resources
Customer Service
21 Customer Service Training Ideas, Courses, & Resources
Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
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