Blog Author

Eli Overbey

Eli is the Director of Revenue Operations at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Eli

The List Building Strategies That Grew 251,000 Subscribers

Growth & Culture

The List Building Strategies That Grew 251,000 Subscribers

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.

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Customer Service

How To Collect and Act on Customer Service Feedback

Customer Service

How To Collect and Act on Customer Service Feedback

The 6 Best Outlook Shared Mailbox Alternatives in 2025

Customer Service

The 6 Best Outlook Shared Mailbox Alternatives in 2025

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

Customer Service

It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout’s Fall Product Release: Support that connects

Help Scout's 2025 Fall Seasonal Release

Help Scout's 2025 Fall Seasonal Release

Growth & Culture

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

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