Blog Author

Eli Overbey

Eli is the Director of Revenue Operations at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Posts by Eli

The List Building Strategies That Grew 251,000 Subscribers

Growth & Culture

The List Building Strategies That Grew 251,000 Subscribers

Discover list-building techniques to build a massive list of engaged subscribers and turn your newsletter into a conversation machine.

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Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Principled Building: How We Approach AI at Help Scout

Principled Building: How We Approach AI at Help Scout

Growth & Culture

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Customer Service

How to avoid fragile knowledge in support

How to avoid fragile knowledge in support

Help Scout vs. Front: A Deep-Dive Comparison

Customer Service

Help Scout vs. Front: A Deep-Dive Comparison

7 Simple Ways To Automate Your Ecommerce Business

Customer Service

7 Simple Ways To Automate Your Ecommerce Business

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