Photo: Elizabeth Wellington

Blog Author

Elizabeth Wellington

Liz writes about business, creativity and making meaningful work. Say hello on Twitter or through her website.

Posts by Elizabeth

8 Companies with Exceptional Customer Service + Helpful Tips
Customer Service
8 Companies with Exceptional Customer Service + Helpful Tips
How to Create an Inspiring Customer Service Philosophy
Customer Service
How to Create an Inspiring Customer Service Philosophy
Guide to Customer Relations: Definition, Benefits, and Tips
Growth & Culture
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Appreciation Ideas: 17 Ways to Thank Customers
Growth & Culture
Customer Appreciation Ideas: 17 Ways to Thank Customers
How to Write a Value Proposition (+ 6 Modern Examples)
Growth & Culture
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Growth & Culture
Customer Feedback: Why It’s Important + 7 Ways to Collect It
The 5 Key Principles of Customer-Centric Selling
Growth & Culture
The 5 Key Principles of Customer-Centric Selling
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
Should I Let My Staff Complain About Customers?
Customer Service
Should I Let My Staff Complain About Customers?
Show 13 more posts

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Inside Help Scout

View All Posts
Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
View All Posts

Growth & Culture

View All Posts
Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
View All Posts

Customer Service

View All Posts
The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
The Ultimate Guide to SaaS Customer Support in 2025
Tips & Templates
The Ultimate Guide to SaaS Customer Support in 2025
Noticing the Small Wins
Articles
Noticing the Small Wins
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes