Photo: Gregory Ciotti

Blog Author

Gregory Ciotti

Greg is a writer, marketing strategist and alum of Help Scout. Connect with him on Twitter and LinkedIn.

Posts by Gregory

Understanding Consumer Behavior to Convert More Customers
Growth & Culture
Understanding Consumer Behavior to Convert More Customers
Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
Color Psychology in Marketing and Branding is All About Context
Customer Service
Color Psychology in Marketing and Branding is All About Context
Writing Support Emails: A Style Guide
Customer Service
Writing Support Emails: A Style Guide
9 Experiential Marketing Examples from Highly Creative Companies
Growth & Culture
9 Experiential Marketing Examples from Highly Creative Companies
6 Ways to Get More Mileage out of Your Help Content
Customer Service
6 Ways to Get More Mileage out of Your Help Content
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Product
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Product
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Live Event
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Product
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Customer Service
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Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
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26 Support Tips For 2026
The Supportive
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