Blog Author

Hibathu Naseer

Hibathu Naseer is a freelance writer and strategist for B2B SaaS brands. She is passionate about exploring new products and creating engaging content. Connect with her on LinkedIn.

Posts by Hibathu

The 10 Best Customer Experience Software Options on the Market (2025)

Customer Service

The 10 Best Customer Experience Software Options on the Market (2025)

17 Great Customer Service Examples to Inspire You

Customer Service

17 Great Customer Service Examples to Inspire You

50+ Ecommerce Survey Questions To Ask in 2024

Growth & Culture

50+ Ecommerce Survey Questions To Ask in 2024

Discover the latest in...

Growth & Culture

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Service

Support Pros React!

Support Careers

Support Pros React!

Comparing Front Alternatives: 12 Top Options for 2025

Software & Systems

Comparing Front Alternatives: 12 Top Options for 2025

Leveraging Transferable Skills for a Career Change

Support Careers

Leveraging Transferable Skills for a Career Change

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Why People-First Security Matters (No Matter Where You Work)

Behind the Scenes

Why People-First Security Matters (No Matter Where You Work)

Amplifying Employee Voices Through Content

Behind the Scenes

Amplifying Employee Voices Through Content

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