Blog Author

Jack Nagel

Jack Nagel is a former Growth Marketer at Help Scout. Connect with him on LinkedIn.

Posts by Jack

How Brain.fm Achieved a 95% CSAT Score With Help Scout

How Brain.fm Achieved a 95% CSAT Score With Help Scout

Customer Story: Upstream Tech

Customer Story: Upstream Tech

Customer Story: GrowSurf

Customer Story: GrowSurf

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Customer Service

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Let's call a bot a bot

Let's call a bot a bot

Creating a Great Customer Self-Service Experience in 2026

Customer Service

Creating a Great Customer Self-Service Experience in 2026

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Principled Building: How We Approach AI at Help Scout

Principled Building: How We Approach AI at Help Scout

Growth & Culture

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

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