Photo: Jake Bartlett

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Jake Bartlett

Jake Bartlett is a writer for tech companies and customer-centric businesses. He has 13 years of experience working in customer support and success, across various roles. You can find out more about Jake on his website.

Posts by Jake

The 8 Best Ecommerce Chatbots for Online Shops in 2025
Customer Service
The 8 Best Ecommerce Chatbots for Online Shops in 2025
Improve Experience with Customer Service Automation
Customer Service
Improve Experience with Customer Service Automation
Making Things Right: Examples of Customer Service Recovery
Customer Service
Making Things Right: Examples of Customer Service Recovery

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Growth & Culture

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How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
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Customer Service

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The New Wheel TEST
Customer Service
The New Wheel TEST
Designing a Great Contact Us Page: 20 Inspiring Examples
Customer Service
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
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