Photo: Jane Porter

Blog Author

Jane Porter

Jane is a freelance writer and editor based in New York. She writes about business, technology, psychology, creativity, and more. Connect with her on Twitter.

Posts by Jane

The Science of Setting and Achieving Goals
Customer Service
The Science of Setting and Achieving Goals
Mastering the Art of ‘Just Start’
Customer Service
Mastering the Art of ‘Just Start’
What Psychology Teaches Us About Structuring the Workday
Customer Service
What Psychology Teaches Us About Structuring the Workday
Why Better Sleep Equals Better Work
Customer Service
Why Better Sleep Equals Better Work
Routine Disruption: How to Change Your Habits for the Better
Customer Service
Routine Disruption: How to Change Your Habits for the Better
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Product

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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
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Customer Service

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How to Get Started With Multichannel Customer Support
Customer Service
How to Get Started With Multichannel Customer Support
Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
Help Scout vs. Gorgias: A Deep-Dive Comparison
26 Support Tips For 2026
The Supportive
26 Support Tips For 2026
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