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Blog Author

Jesse Short

After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.

Posts by Jesse

How AI Can Help You Deliver Multilingual Support
Customer Service
How AI Can Help You Deliver Multilingual Support
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Customer Service
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
What's The Best Free Live Chat Software? 8 Top Options
Customer Service
What's The Best Free Live Chat Software? 8 Top Options
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
The 9 Best Social Media Customer Service Software (2025)
How To Create an Outstanding Ecommerce Knowledge Base
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
The 10 Best Free Help Desk Ticketing Systems in 2025
Customer Service
The 10 Best Free Help Desk Ticketing Systems in 2025
Encouraging Empathy in Customer Service Teams
Customer Service
Encouraging Empathy in Customer Service Teams
9 Customer Experience KPIs to Track for Better Business Outcomes
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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Inside Help Scout

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Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
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