Customer Service
Blog Author
Jesse Short
After spending a few years working as a support agent, Jesse made the switch to writing full-time. He is a Help Scout alum, where he worked to help improve the agent and customer experience.
Posts by Jesse
Customer Service
The 10 Best 100% Free Help Desk Ticketing Systems for 2025
Customer Service
What's The Best Free Live Chat Software? 8 Top Options
Customer Service
Understanding AI Ticket Routing: Benefits and Challenges
Customer Service
The 9 Best Social Media Customer Service Software (2025)
Growth & Culture
How To Create an Outstanding Ecommerce Knowledge Base
Customer Service
AI Ticketing Systems: What They Are and 8 Options to Consider
Customer Service
Encouraging Empathy in Customer Service Teams
Growth & Culture
9 Customer Experience KPIs to Track for Better Business Outcomes
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