Blog Author

Josh Brown

Josh is the Content and Community Manager at Fieldboom, which provides an all-in-one lead capture and customer feedback solution to help with growing your business faster. Connect with him on Twitter and LinkedIn.

Posts by Josh

Customer Service + Marketing = Improved Customer Experience

Customer Service + Marketing = Improved Customer Experience

Marketing and customer service teams can improve the customer experience (CX) by rejecting the silo mentality and working together. Here’s how.

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

21 Customer Service Training Ideas, Courses, & Resources

Customer Service

21 Customer Service Training Ideas, Courses, & Resources

Overcoming the Cost-Center Stigma of Customer Support

Customer Service

Overcoming the Cost-Center Stigma of Customer Support

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Report AI Support Outcomes & Get Leadership Buy-in

How to Report AI Support Outcomes & Get Leadership Buy-in

Introducing AI Agents : A more intuitive way to manage AI Answers

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