Photo: Josh Brown

Blog Author

Josh Brown

Josh is the Content and Community Manager at Fieldboom, which provides an all-in-one lead capture and customer feedback solution to help with growing your business faster. Connect with him on Twitter and LinkedIn.

Posts by Josh

Customer Service + Marketing = Improved Customer Experience
Growth & Culture

Customer Service + Marketing = Improved Customer Experience

Marketing and customer service teams can improve the customer experience (CX) by rejecting the silo mentality and working together. Here’s how.

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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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Inside Help Scout

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Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
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