Photo: Katharine Lucic

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Katharine Lucic

When Katharine isn’t working to delight customers at Help Scout you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction.

Posts by Katharine

How Help Scout Fueled BoxHero’s Global Expansion
Inside Help Scout
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Inside Help Scout
Boomeranging Back to Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Inside Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Inside Help Scout
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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1:02:43
Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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Inside Help Scout

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Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
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