Photo: Katharine Lucic

Blog Author

Katharine Lucic

When Katharine isn’t working to delight customers at Help Scout you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction.

Posts by Katharine

Product
Help Scout’s Fall Product Release: Support that connects
Building Connections at Help Scout’s Rome Retreat
Growth & Culture
Building Connections at Help Scout’s Rome Retreat
Customer-First Teams Thrive in Uncertain Times
Growth & Culture
Customer-First Teams Thrive in Uncertain Times
How Help Scout Fueled BoxHero’s Global Expansion
Product
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Product
Boomeranging Back to Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Product
Help Scout Joins the Shopify Plus Certified App Program
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
Product
Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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Customer Service

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How to avoid fragile knowledge in support
The Supportive
How to avoid fragile knowledge in support
Help Scout vs. Front: A Deep-Dive Comparison
Customer Service
Help Scout vs. Front: A Deep-Dive Comparison
7 Simple Ways To Automate Your Ecommerce Business
Customer Service
7 Simple Ways To Automate Your Ecommerce Business
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