Photo: Katharine Lucic

Blog Author

Katharine Lucic

Katherine is Help Scout product marketing alum. Outside of work, you can find her traveling the world with her family, running on hilly trails, or on the couch with some good fiction. Connect with her on LinkedIn.

Posts by Katharine

Product
Help Scout’s Fall Product Release: Support that connects
Building Connections at Help Scout’s Rome Retreat
Growth & Culture
Building Connections at Help Scout’s Rome Retreat
Customer-First Teams Thrive in Uncertain Times
Growth & Culture
Customer-First Teams Thrive in Uncertain Times
How Help Scout Fueled BoxHero’s Global Expansion
Product
How Help Scout Fueled BoxHero’s Global Expansion
Boomeranging Back to Help Scout
Product
Boomeranging Back to Help Scout
Help Scout Joins the Shopify Plus Certified App Program
Product
Help Scout Joins the Shopify Plus Certified App Program
Switcher
Product
Switcher
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
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Customer Service

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Proactive Customer Service: Benefits, Tips, and Examples
Customer Service
Proactive Customer Service: Benefits, Tips, and Examples
How to Get Started With Multichannel Customer Support
Customer Service
How to Get Started With Multichannel Customer Support
Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
Help Scout vs. Gorgias: A Deep-Dive Comparison
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