Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams

Customer Service

The 6 Best Remote Collaboration Tools for Customer Service Teams

How to Support Working Parents

Growth & Culture

How to Support Working Parents

9 Tips for Working While You Travel

9 Tips for Working While You Travel

How We Transitioned to 24-Hour Support

How We Transitioned to 24-Hour Support

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Customer Service

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Let's call a bot a bot

Let's call a bot a bot

Creating a Great Customer Self-Service Experience in 2026

Customer Service

Creating a Great Customer Self-Service Experience in 2026

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Shave Hours off Response Time With AI Answers

How to Shave Hours off Response Time With AI Answers

Principled Building: How We Approach AI at Help Scout

Principled Building: How We Approach AI at Help Scout

Growth & Culture

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Help Scout Unscripted: TV Shows

Growth & Culture

Help Scout Unscripted: TV Shows

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

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