Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams

Customer Service

The 6 Best Remote Collaboration Tools for Customer Service Teams

How to Support Working Parents

Growth & Culture

How to Support Working Parents

9 Tips for Working While You Travel

Inside Help Scout

9 Tips for Working While You Travel

How We Transitioned to 24-Hour Support

Customer Service

How We Transitioned to 24-Hour Support

The Supportive Weekly

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Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Growth & Culture

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Customer Service

The 4 Bucket System for Support

The 4 Bucket System for Support

The Ultimate Guide to SaaS Customer Support in 2025

Tips & Templates

The Ultimate Guide to SaaS Customer Support in 2025

Noticing the Small Wins

Noticing the Small Wins

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