Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams

Customer Service

The 6 Best Remote Collaboration Tools for Customer Service Teams

How to Support Working Parents

Growth & Culture

How to Support Working Parents

9 Tips for Working While You Travel

Inside Help Scout

9 Tips for Working While You Travel

How We Transitioned to 24-Hour Support

Customer Service

How We Transitioned to 24-Hour Support

Discover the latest in...

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout is Now Available in AWS Marketplace

Inside Help Scout

Help Scout is Now Available in AWS Marketplace

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

Growth & Culture

Help Scout Remains Committed to DEI

Hiring & Culture

Help Scout Remains Committed to DEI

The 10 Best Ecommerce Customer Service Software Options

The 10 Best Ecommerce Customer Service Software Options

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Engagement

Unlocking Insights: How to Analyze Customer Feedback Effectively

Customer Service

The 9 Best Medical Customer Service Software Options

Software & Systems

The 9 Best Medical Customer Service Software Options

How Do You Manage Support During Federal Holidays?

How Do You Manage Support During Federal Holidays?

How University of South Carolina Helps Students Feel at Home

Customer Stories

How University of South Carolina Helps Students Feel at Home

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