Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams

Customer Service

The 6 Best Remote Collaboration Tools for Customer Service Teams

How to Support Working Parents

Growth & Culture

How to Support Working Parents

9 Tips for Working While You Travel

9 Tips for Working While You Travel

How We Transitioned to 24-Hour Support

How We Transitioned to 24-Hour Support

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Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How to Report AI Support Outcomes & Get Leadership Buy-in

How to Report AI Support Outcomes & Get Leadership Buy-in

Introducing WhatsApp Support in Help Scout

Introducing WhatsApp Support in Help Scout

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

Customer Service

The 7 Best Ecommerce Help Desks for Customer Support

21 Customer Service Training Ideas, Courses, & Resources

Customer Service

21 Customer Service Training Ideas, Courses, & Resources

Overcoming the Cost-Center Stigma of Customer Support

Customer Service

Overcoming the Cost-Center Stigma of Customer Support

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