Blog Author

Kelly Herring

Kelly is on the support team at Help Scout. She enjoys helping our customers get the most out of our product and eating her way through Melbourne’s delicious cafes. Connect with her on Twitter and LinkedIn.

Posts by Kelly

The 6 Best Remote Collaboration Tools for Customer Service Teams

Customer Service

The 6 Best Remote Collaboration Tools for Customer Service Teams

How to Support Working Parents

Growth & Culture

How to Support Working Parents

9 Tips for Working While You Travel

9 Tips for Working While You Travel

How We Transitioned to 24-Hour Support

How We Transitioned to 24-Hour Support

The Supportive Weekly

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Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout’s Fall Product Release: Support that connects

Help Scout’s Fall Product Update

Help Scout’s Fall Product Update

Customer Service

The New Wheel TEST

Customer Service

The New Wheel TEST

Designing a Great Contact Us Page: 20 Inspiring Examples

Customer Service

Designing a Great Contact Us Page: 20 Inspiring Examples

7 Ways To Improve Your Customer Service Response Times

Customer Service

7 Ways To Improve Your Customer Service Response Times

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