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Blog Author

Kristi Thompson

Kristi is on the customers team at Help Scout and enjoys shaping company culture through projects such as Whole Company Support. She loves to travel and visit coffee shops while working remotely.

Posts by Kristi

Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports
Leveraging Transferable Skills for a Career Change
The Supportive
Leveraging Transferable Skills for a Career Change
Help Scout Using Help Scout: Tags and Custom Fields
Product
Help Scout Using Help Scout: Tags and Custom Fields
Help Scout Using Help Scout: Saved Replies
Product
Help Scout Using Help Scout: Saved Replies
7 Tips for Becoming a SaaS Support Professional
The Supportive
7 Tips for Becoming a SaaS Support Professional
Inside Help Scout: How We Implement Whole Company Support
Growth & Culture
Inside Help Scout: How We Implement Whole Company Support
How to Communicate Ideas Effectively
Growth & Culture
How to Communicate Ideas Effectively

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How to Build a Great Remote Company Culture
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Applying for a Job? Be Intelligent, Not Artificial
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Customer Service

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The New Wheel TEST
Customer Service
The New Wheel TEST
Designing a Great Contact Us Page: 20 Inspiring Examples
Customer Service
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
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