Blog Author

Linda Eliasen

Linda is a Help Scout alum who loves the challenge of distilling complicated techy stuff down to something people can cherish and understand. She lives in Brooklyn with her plants, where she spends a lot of time doing jigsaw puzzles. Follow her on Twitter.

Posts by Linda

Growth & Culture

Announcing the Help Scout Brand Handbook

Making (and Breaking) the Help Scout Brand

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Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Growth & Culture

Remote Work: It’s About More Than Skipping the Commute

Help Scout Unscripted: Relaxation

Growth & Culture

Help Scout Unscripted: Relaxation

Help Scout Unscripted: Broken Bones

Growth & Culture

Help Scout Unscripted: Broken Bones

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

How Devpost Tailors AI Answers to Match Their Support Style

How Devpost Tailors AI Answers to Match Their Support Style

How to Improve AI Replies with Every Conversation

How to Improve AI Replies with Every Conversation

Customer Service

Proactive Customer Service: Benefits, Tips, and Examples

Customer Service

Proactive Customer Service: Benefits, Tips, and Examples

How to Get Started With Multichannel Customer Support

Customer Service

How to Get Started With Multichannel Customer Support

Help Scout vs. Gorgias: A Deep-Dive Comparison

Customer Service

Help Scout vs. Gorgias: A Deep-Dive Comparison

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