Blog Author

Martin Kõiva

Martin Kõiva is the co-founder of Klaus, a ticket review software that makes giving feedback to your support team easy. Previously, he spent four years building and scaling customer support globally at Pipedrive. You can find him on Twitter and LinkedIn.

Posts by Martin

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

Customer Service

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

After having 200,000 conversations with customers, you learn a few lessons.

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Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout’s Fall Product Release: Support that connects

Help Scout’s Fall Product Update

Help Scout’s Fall Product Update

Customer Service

The New Wheel TEST

Customer Service

The New Wheel TEST

Designing a Great Contact Us Page: 20 Inspiring Examples

Customer Service

Designing a Great Contact Us Page: 20 Inspiring Examples

7 Ways To Improve Your Customer Service Response Times

Customer Service

7 Ways To Improve Your Customer Service Response Times

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