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Martin Kõiva

Martin Kõiva is the co-founder of Klaus, a ticket review software that makes giving feedback to your support team easy. Previously, he spent four years building and scaling customer support globally at Pipedrive. You can find him on Twitter and LinkedIn.

Posts by Martin

200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Customer Service

200,000 Customer Conversations Later: What I Wish I’d Known From Day One

After having 200,000 conversations with customers, you learn a few lessons.

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Ecommerce
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The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
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How University of South Carolina Helps Students Feel at Home
Customer Stories
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