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Blog Author
Mathew Patterson
After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.
Let's call a bot a bot
Emergency Response Tips for Support Pros
Sales Tips for Support Pros
Support Pros Recommend...
Reframing AI Chatbots as Self-Service Tools
The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
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