Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

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Reframing AI Chatbots as Self-Service Tools
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The Not-Particularly-Weird Science of Support
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The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
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The 4 Bucket System for Support
Noticing the Small Wins
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Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
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Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
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The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
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Criticism in Customer Support
Companion Planting for Diversity in Support
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Companion Planting for Diversity in Support
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