Photo: Mathew Patterson

Blog Author

Mathew Patterson

After running a support team for years, Mat joined Help Scout, where he helps people deliver better online customer support. Subscribe to The Supportive Newsletter or find him on LinkedIn.

Support Pros Recommend...
The Supportive
Support Pros Recommend...
Reframing AI Chatbots as Self-Service Tools
The Supportive
Reframing AI Chatbots as Self-Service Tools
The Not-Particularly-Weird Science of Support
The Supportive
The Not-Particularly-Weird Science of Support
The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
Noticing the Small Wins
The Supportive
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
The Supportive
The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
The Supportive
Criticism in Customer Support
Companion Planting for Diversity in Support
The Supportive
Companion Planting for Diversity in Support
Show 126 more posts
Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Customer Service

View All Posts
 It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Customer Service
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
The 9 Best Zoho Desk Alternatives in 2025
Customer Service
The 9 Best Zoho Desk Alternatives in 2025
The 8 Best (and Easiest To Use) FAQ Software in 2025
Customer Service
The 8 Best (and Easiest To Use) FAQ Software in 2025
View All Posts

Growth & Culture

View All Posts
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes