Photo: Matt Plays

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Matt Plays

Matt Plays is the Creative Director at Help Scout. He’s a New England-based designer with a thing for skateboarding, rock climbing, and chicken parm’.

Posts by Matt

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Support Toolkit
Title
Evolving Brand Design at Help Scout
Inside Help Scout
Evolving Brand Design at Help Scout

The Supportive Weekly

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Inside Help Scout

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Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Customer Service

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The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
Noticing the Small Wins
Articles
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
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