Blog Author
Mercer Smith
Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.
Posts by Mercer
Best Practices and Tips for Implementing a Help Desk
Help Desk vs. Service Desk: Which Is Best for You?
How to Create and Organize a Knowledge Base
How to Create and Organize a Knowledge Base
6 Great Templates for Customer Onboarding Emails
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Show 43 more posts
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