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Blog Author

Mercer Smith

Mercer is the VP of CX Insights & Community at PartnerHero, a yoga fanatic, and strives to make the world a little bit happier one customer at a time. You can find her at mercenator.com and on Twitter.

Posts by Mercer

The 17 Best Help Desk Software in 2025
Customer Service
The 17 Best Help Desk Software in 2025
Best Practices and Tips for Implementing a Help Desk
Customer Service
Best Practices and Tips for Implementing a Help Desk
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
How to Create and Organize a Knowledge Base
Customer Service
How to Create and Organize a Knowledge Base
6 Great Templates for Customer Onboarding Emails
Customer Service
6 Great Templates for Customer Onboarding Emails
How to Create and Organize a Knowledge Base
Customer Service
How to Create and Organize a Knowledge Base
How To Create an Excellent Customer Engagement Strategy
Customer Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Customer Service
Building a Customer-Focused Company
A Guide to Customer Success Manager Career Paths
Customer Service
A Guide to Customer Success Manager Career Paths
Show 45 more posts

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