Photo: Michael Keenan

Blog Author

Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

Posts by Michael

The 11 Best Kayako Alternatives for Customer Support in 2025
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2025
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & Culture
Ecommerce Live Chat: Why You Need It + 12 Top Tools
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
Top 14 Freshdesk Alternatives and Competitors for 2025
Customer Service
Top 14 Freshdesk Alternatives and Competitors for 2025
How a Great Customer Experience Can Grow Your Bottom Line
Growth & Culture
How a Great Customer Experience Can Grow Your Bottom Line
How to Inspire, Measure, and Improve Customer Loyalty
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
A Complete Guide to Customer Acquisition for Startups
Growth & Culture
A Complete Guide to Customer Acquisition for Startups

Discover the latest in...

Inside Help Scout

View All Posts
Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Help Scout is Now Available in AWS Marketplace
Inside Help Scout
Help Scout is Now Available in AWS Marketplace
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
View All Posts

Growth & Culture

View All Posts
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
View All Posts

Customer Service

View All Posts
The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
43:26
How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes