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Blog Author

Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

Posts by Michael

The 11 Best Kayako Alternatives for Customer Support in 2025
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2025
Ecommerce Live Chat: Why You Need It + 12 Top Tools
Customer Service
Ecommerce Live Chat: Why You Need It + 12 Top Tools
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
How a Great Customer Experience Can Grow Your Bottom Line
Customer Service
How a Great Customer Experience Can Grow Your Bottom Line
How to Inspire, Measure, and Improve Customer Loyalty
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
A Complete Guide to Customer Acquisition for Startups
Growth & Culture
A Complete Guide to Customer Acquisition for Startups
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Customer Service

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How To Collect and Act on Customer Service Feedback
Customer Service
How To Collect and Act on Customer Service Feedback
The 6 Best Outlook Shared Mailbox Alternatives in 2025
Customer Service
The 6 Best Outlook Shared Mailbox Alternatives in 2025
 It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Customer Service
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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