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Blog Author

Michael Keenan

Michael is a SaaS Marketer and SEO living in Guadalajara, Mexico. Through storytelling and data-driven content, his focus is on providing valuable insight and advice on issues that prospects and customers care about most.

Posts by Michael

The 11 Best Kayako Alternatives for Customer Support in 2025
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2025
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
How a Great Customer Experience Can Grow Your Bottom Line
Customer Service
How a Great Customer Experience Can Grow Your Bottom Line
How to Inspire, Measure, and Improve Customer Loyalty
Growth & Culture
How to Inspire, Measure, and Improve Customer Loyalty
A Complete Guide to Customer Acquisition for Startups
Growth & Culture
A Complete Guide to Customer Acquisition for Startups
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Customer Service

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The 7 Best Ecommerce Help Desks for Customer Support
Customer Service
The 7 Best Ecommerce Help Desks for Customer Support
21 Customer Service Training Ideas, Courses, & Resources
Customer Service
21 Customer Service Training Ideas, Courses, & Resources
Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
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