Photo: Mo McKibbin

Blog Author

Mo McKibbin

Mo is Co-head of Post Production Digital Distribution at Apple and is an alum of Help Scout. In addition, she coaches companies on Support Driven Growth strategy. Connect with her on LinkedIn.

Posts by Mo

Getting Started with Support-Driven Growth
Growth & Culture
Getting Started with Support-Driven Growth
Solving Problems Outside Your Domain
The Supportive
Solving Problems Outside Your Domain
Giving Great GIFs for Better Support
The Supportive
Giving Great GIFs for Better Support

The Supportive Weekly

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Growth & Culture

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How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
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Product

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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Product
Help Scout’s Fall Product Release: Support that connects
Live Event
Help Scout’s Fall Product Update
Product
Help Scout’s Fall Product Update
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Customer Service

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The New Wheel TEST
Customer Service
The New Wheel TEST
Designing a Great Contact Us Page: 20 Inspiring Examples
Customer Service
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
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