Blog Author
Nick Francis
Nick is co-founder and chairman of Help Scout, where he is on a mission to make every customer service interaction a more human one. He lives and breathes product design, customer experience, and building a thoughtful, thriving company.
Posts by Nick
Help Scout Now Includes Unlimited Seats
Help Scout and AI: A New Perspective
Help Scout’s Ultimate Guide to Remote Management
Black Lives Matter
Remote Employees Shouldn’t Be Paid Less Based on Geography
Working Remotely: Tips from 100+ Remote Workers & Leaders
ARPA: A Framework Alternative to the RACI Model
Introducing Help Scout for Good
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