Photo: Nykki Yeager

Blog Author

Nykki Yeager

Nykki is a customer-focused leader with ten years of experience in tech startups, currently serving as Head of SMB Customer Success at Qwilr. She’s also a consultant offering career coaching and strategic support for growing businesses. Learn more and connect at www.nykkiyeager.com.

Help Scout Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
View All Posts

Growth & Culture

View All Posts
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
View All Posts

Customer Service

View All Posts
The 7 Best Ecommerce Help Desks for Customer Support
Customer Service
The 7 Best Ecommerce Help Desks for Customer Support
21 Customer Service Training Ideas, Courses, & Resources
Customer Service
21 Customer Service Training Ideas, Courses, & Resources
Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes