Photo: Paul Jun

Blog Author

Paul Jun

Paul is a Principal Brand Strategist at Mixpanel and a Help Scout alum. Connect with him on Twitter and LinkedIn.

Posts by Paul

3 Steps to Making Better Decisions
Customer Service
3 Steps to Making Better Decisions
The Importance of Finishing What You Start
Customer Service
The Importance of Finishing What You Start
How Bias Can Sabotage the Workplace
Growth & Culture
How Bias Can Sabotage the Workplace
5 Perspectives on Diversity in the Workplace
Growth & Culture
5 Perspectives on Diversity in the Workplace
What We Learned Telling Customers’ Stories
Growth & Culture
What We Learned Telling Customers’ Stories
7 Ways to Nurture Creativity
Customer Service
7 Ways to Nurture Creativity
The Hidden Beauty of Constraints
Customer Service
The Hidden Beauty of Constraints
How Practicing Mindfulness Can Lead to Better Decision Making
Customer Service
How Practicing Mindfulness Can Lead to Better Decision Making
8 Powerful Ideas on Hiring for Talent and Culture-Fit
Growth & Culture
8 Powerful Ideas on Hiring for Talent and Culture-Fit
Show 12 more posts

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Your privacy matters! View our privacy policy for more, and know you may unsubscribe anytime.

Discover the latest in...

Growth & Culture

View All Posts
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Experimenting With AI: Are Vibes All You Need?
Growth & Culture
Experimenting With AI: Are Vibes All You Need?
Applying for a Job? Be Intelligent, Not Artificial
Growth & Culture
Applying for a Job? Be Intelligent, Not Artificial
View All Posts

Customer Service

View All Posts
The New Wheel TEST
Customer Service
The New Wheel TEST
Designing a Great Contact Us Page: 20 Inspiring Examples
Customer Service
Designing a Great Contact Us Page: 20 Inspiring Examples
7 Ways To Improve Your Customer Service Response Times
Customer Service
7 Ways To Improve Your Customer Service Response Times
View All Posts

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes