Photo: Paul Jun

Blog Author

Paul Jun

Paul is a Principal Brand Strategist at Mixpanel and a Help Scout alum. Connect with him on Twitter and LinkedIn.

Posts by Paul

3 Steps to Making Better Decisions
Customer Service
3 Steps to Making Better Decisions
The Importance of Finishing What You Start
Customer Service
The Importance of Finishing What You Start
How Bias Can Sabotage the Workplace
Growth & Culture
How Bias Can Sabotage the Workplace
5 Perspectives on Diversity in the Workplace
Growth & Culture
5 Perspectives on Diversity in the Workplace
What We Learned Telling Customers’ Stories
Growth & Culture
What We Learned Telling Customers’ Stories
7 Ways to Nurture Creativity
Customer Service
7 Ways to Nurture Creativity
The Hidden Beauty of Constraints
Customer Service
The Hidden Beauty of Constraints
How Practicing Mindfulness Can Lead to Better Decision Making
Customer Service
How Practicing Mindfulness Can Lead to Better Decision Making
8 Powerful Ideas on Hiring for Talent and Culture-Fit
Growth & Culture
8 Powerful Ideas on Hiring for Talent and Culture-Fit
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
Live Event
How Devpost Tailors AI Answers to Match Their Support Style
Product
How Devpost Tailors AI Answers to Match Their Support Style
Live Event
How to Improve AI Replies with Every Conversation
Product
How to Improve AI Replies with Every Conversation
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Customer Service

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Proactive Customer Service: Benefits, Tips, and Examples
Customer Service
Proactive Customer Service: Benefits, Tips, and Examples
How to Get Started With Multichannel Customer Support
Customer Service
How to Get Started With Multichannel Customer Support
Help Scout vs. Gorgias: A Deep-Dive Comparison
Customer Service
Help Scout vs. Gorgias: A Deep-Dive Comparison
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