Blog Author

Sarah Blackstock

Sarah is a freelance writer specializing in technology and customer support and a former Happiness Engineer at Automattic. Connect with her on Twitter and LinkedIn.

Posts by Sarah

Live Chat Best Practices and Tips for Customer Service Teams

Customer Service

Live Chat Best Practices and Tips for Customer Service Teams

The 9 Big Benefits of Live Chat for Customer Service Teams

Customer Service

The 9 Big Benefits of Live Chat for Customer Service Teams

Customer Service vs. Customer Experience: Explained

Growth & Culture

Customer Service vs. Customer Experience: Explained

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Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Inside Help Scout

Bring Your Instagram Conversations into Help Scout

Listen First, Design Later

Behind the Scenes

Listen First, Design Later

Building Connections at Help Scout’s Rome Retreat

Behind the Scenes

Building Connections at Help Scout’s Rome Retreat

Growth & Culture

Hey Marketers, It’s Time to Log In

Hey Marketers, It’s Time to Log In

Customer-First Teams Thrive in Uncertain Times

Customer-First Teams Thrive in Uncertain Times

The Impact of Great Support on Revenue

The Impact of Great Support on Revenue

Customer Service

The 4 Bucket System for Support

The 4 Bucket System for Support

The Ultimate Guide to SaaS Customer Support in 2025

Tips & Templates

The Ultimate Guide to SaaS Customer Support in 2025

Noticing the Small Wins

Noticing the Small Wins

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