Photo: Sarah Blackstock

Blog Author

Sarah Blackstock

Sarah is a freelance writer specializing in technology and customer support and a former Happiness Engineer at Automattic. Connect with her on Twitter and LinkedIn.

Posts by Sarah

Customer Service Live Chat: A Guide for 2025
Customer Service
Customer Service Live Chat: A Guide for 2025
The 9 Big Benefits of Live Chat for Customer Service Teams
Customer Service
The 9 Big Benefits of Live Chat for Customer Service Teams
Customer Service vs. Customer Experience: Explained
Growth & Culture
Customer Service vs. Customer Experience: Explained

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Bring Your Instagram Conversations into Help Scout
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Growth & Culture

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Help Scout Remains Committed to DEI
Hiring & Culture
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The 10 Best Ecommerce Customer Service Software Options
Ecommerce
The 10 Best Ecommerce Customer Service Software Options
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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The 9 Best Medical Customer Service Software Options
Software & Systems
The 9 Best Medical Customer Service Software Options
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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How University of South Carolina Helps Students Feel at Home
Customer Stories
How University of South Carolina Helps Students Feel at Home
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