Photo: Sarah Blackstock

Blog Author

Sarah Blackstock

Sarah is a freelance writer specializing in technology and customer support and a former Happiness Engineer at Automattic. Connect with her on Twitter and LinkedIn.

Posts by Sarah

Live Chat Best Practices and Tips for Customer Service Teams
Customer Service
Live Chat Best Practices and Tips for Customer Service Teams
The 9 Big Benefits of Live Chat for Customer Service Teams
Customer Service
The 9 Big Benefits of Live Chat for Customer Service Teams
Customer Service vs. Customer Experience: Explained
Customer Service
Customer Service vs. Customer Experience: Explained
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Customer Service

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How To Collect and Act on Customer Service Feedback
Customer Service
How To Collect and Act on Customer Service Feedback
The 6 Best Outlook Shared Mailbox Alternatives in 2025
Customer Service
The 6 Best Outlook Shared Mailbox Alternatives in 2025
 It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
Customer Service
It’s Not You, It’s Your Inbox: When to Leave Gmail and Outlook Behind
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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