Blog Author

Sarah Blackstock

Sarah is a freelance writer specializing in technology and customer support and a former Happiness Engineer at Automattic. Connect with her on Twitter and LinkedIn.

Posts by Sarah

Live Chat Best Practices and Tips for Customer Service Teams

Customer Service

Live Chat Best Practices and Tips for Customer Service Teams

The 9 Big Benefits of Live Chat for Customer Service Teams

Customer Service

The 9 Big Benefits of Live Chat for Customer Service Teams

Customer Service vs. Customer Experience: Explained

Customer Service

Customer Service vs. Customer Experience: Explained

The Supportive Weekly

Get our best content in your inbox

Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.

Discover the latest in...

Growth & Culture

How to Build a Great Remote Company Culture

Growth & Culture

How to Build a Great Remote Company Culture

Experimenting With AI: Are Vibes All You Need?

Growth & Culture

Experimenting With AI: Are Vibes All You Need?

Applying for a Job? Be Intelligent, Not Artificial

Growth & Culture

Applying for a Job? Be Intelligent, Not Artificial

Product

Bring Your Instagram Conversations into Help Scout

Bring Your Instagram Conversations into Help Scout

Help Scout’s Fall Product Release: Support that connects

Help Scout’s Fall Product Update

Help Scout’s Fall Product Update

Customer Service

The New Wheel TEST

Customer Service

The New Wheel TEST

Designing a Great Contact Us Page: 20 Inspiring Examples

Customer Service

Designing a Great Contact Us Page: 20 Inspiring Examples

7 Ways To Improve Your Customer Service Response Times

Customer Service

7 Ways To Improve Your Customer Service Response Times

Try Help Scout for free

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes

Free 15-day Trial Get a Demo