Photo: Shawna Fisher

Blog Author

Shawna Fisher

Shawna is COO at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with her on LinkedIn.

Posts by Shawna

Shawna Explains: The Rule of 40
Customer Service
Shawna Explains: The Rule of 40
Learn How to Negotiate with these 12 Tactics for Successful Negotiations
Growth & Culture
Learn How to Negotiate with these 12 Tactics for Successful Negotiations

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Inside Help Scout

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Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Listen First, Design Later
Behind the Scenes
Listen First, Design Later
Building Connections at Help Scout’s Rome Retreat
Behind the Scenes
Building Connections at Help Scout’s Rome Retreat
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Growth & Culture

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Hey Marketers, It’s Time to Log In
Revenue Growth
Hey Marketers, It’s Time to Log In
Customer-First Teams Thrive in Uncertain Times
Revenue Growth
Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
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Customer Service

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The 4 Bucket System for Support
The Supportive
The 4 Bucket System for Support
The Ultimate Guide to SaaS Customer Support in 2025
Tips & Templates
The Ultimate Guide to SaaS Customer Support in 2025
Noticing the Small Wins
Articles
Noticing the Small Wins
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