Blog Author
Steph Lundberg
Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
Posts by Steph
Why Great Customer Service Isn’t Just Important, It's a Necessity
A New Paradigm: Rethinking 'The Customer Is Always Right'
101 Best Live Chat Response Examples for Customer Service
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Conversational AI for Customer Service: How To Get It Right
Benefits of AI in Customer Service: 4 Ways AI Can Help
Help Scout Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice on building better customer experiences and company culture.
Discover the latest in...
Try Help Scout for free
A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes