Photo: Steph Lundberg

Blog Author

Steph Lundberg

Steph is a writer and fractional Customer Support leader and consultant. When she’s not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

Posts by Steph

A Practical Approach to AI Transparency
Customer Service
A Practical Approach to AI Transparency
Why Great Customer Service Isn’t Just Important, It's a Necessity
Customer Service
Why Great Customer Service Isn’t Just Important, It's a Necessity
A New Paradigm: Rethinking 'The Customer Is Always Right'
Customer Service
A New Paradigm: Rethinking 'The Customer Is Always Right'
101 Best Live Chat Response Examples for Customer Service
Customer Service
101 Best Live Chat Response Examples for Customer Service
101 Best Live Chat Response Examples for Customer Service
Customer Service
101 Best Live Chat Response Examples for Customer Service
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Growth & Culture
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Growth & Culture
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help

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Growth & Culture

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The Impact of Great Support on Revenue
Revenue Growth
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Hiring & Culture
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Customer Engagement
Unlocking Insights: How to Analyze Customer Feedback Effectively
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Customer Service

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1:02:43
Support Pros React!
Support Careers
Support Pros React!
Comparing Front Alternatives: 12 Top Options for 2025
Software & Systems
Comparing Front Alternatives: 12 Top Options for 2025
Leveraging Transferable Skills for a Career Change
Support Careers
Leveraging Transferable Skills for a Career Change
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Inside Help Scout

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Bring Your Instagram Conversations into Help Scout
Inside Help Scout
Bring Your Instagram Conversations into Help Scout
Why People-First Security Matters (No Matter Where You Work)
Behind the Scenes
Why People-First Security Matters (No Matter Where You Work)
Amplifying Employee Voices Through Content
Behind the Scenes
Amplifying Employee Voices Through Content
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