Blog Author
Thomas Hils
Thomas is a 10+ year veteran of the customer support space at companies like Zapier, Coda, and CoinTracker. He’s the founder of CX consultancy Silience Group and Head of Support at Replo.
Posts by Thomas
Multilingual Customer Support: Methods and Best Practices
The Ultimate Guide to SaaS Customer Support in 2025
The Top 10 Benefits of Chatbots in Customer Service
Comparing the 12 Top Knowledge Management Tools of 2025
The 13 Best Knowledge Base Software (Free & Paid) in 2025
The Supportive Weekly
Get our best content in your inbox
Fresh perspective, hot takes, and practical advice for delivering exceptional customer experiences.
Discover the latest in...
Try Help Scout for free
A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes