Customer Service
How mTuitive Helps People Get Better, Faster
How University of South Carolina Helps Students Feel at Home
Ticket Handling: Best Practices for Better Support
How to Create a Predictive Customer Service Strategy (and Why You Should)
Improving CX by Overcoming the Challenges of AI Support
AI Support Metrics: 5 KPIs To Track
Ticket Tagging Made Easy: Tips and Best Practices
What Is Customer Service? Help Scouts Weigh In
Why Great Customer Service Isn’t Just Important, It's a Necessity
Conversation Corner: Real Support Talk
Encouraging Empathy in Customer Service Teams
Making Things Right: Examples of Customer Service Recovery
Beyond the Biscoff: Thoughts on Building Customer Loyalty
Shawna Explains: The Rule of 40
Customer Service Analytics: Understanding the Story Behind the Data
Building Skills for the Sport of Support
8 Ways for Support Teams to Use the Time That AI Saves
A New Paradigm: Rethinking 'The Customer Is Always Right'
What is Knowledge Management? A Beginner’s Guide
Customer Service Week: What It Is and Ways to Celebrate
How To Be Heard By Your Product Team
Paid SaaS Support: How To Offer It and Why It Matters
Omnichannel Customer Service 101: Definition, Benefits, & Tips
How to Know When It's Time to Hire For Your Support Team
Step-By-Step Guide: Measuring Customer Service ROI
The 11 Most Impactful Customer Service Metrics to Measure
How To Make the Most of Your Customer Support Data
How Support Teams Can Improve Customer Retention
How To Choose the Right Customer Service Channels in 2025
19 Actionable Help Desk Metrics for Customer Support Teams
14 Actionable Live Chat Metrics to Start Tracking Today
Announcing Help Scout's 2021 Customer Service Awards
10 Actionable Knowledge Base Metrics to Start Tracking Today
10 Ways to Improve Your Customer Service Security
Creating a Customer Service QA Process: A 6-Step Guide
How to Recognize, Reduce, and Repair Customer Service Burnout
How to Build a Strong Customer Service Culture
Customer Service Training: 21+ Tips, Activities, and Courses
How to Implement Live Chat With a Small Support Team
9 Example Customer Service Goals for Your 2025 Strategy
Announcing Help Scout's 2020 Customer Service Awards
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Customer Service Experience: Definition, Tips, & Examples
How to Create an Inspiring Customer Service Philosophy
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Email Response Times: Benchmarks and Tips for Support
The 6 Best Remote Collaboration Tools for Customer Service Teams
KPIs and Business Practices in the Time of Coronavirus
Crisis Communication Tips for Customer Service Teams
Communicating With Customers During a System Outage
The Ultimate Guide to Creating a Customer Knowledge Base
How to Handle Customer Support During Company-Wide Events
Should I Let My Staff Complain About Customers?
Humanize Your Support With Data
Why Analytical Reading Is a Must-Have Skill
Communicating Support Successes to the Wider Company
Support Teams and Technical Writers: A Powerful Partnership
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
How to Fire a Customer (The Right Way) in 5 Steps
How to Hire for Chat and Email Writing Skills
A Customer Support Leader’s Guide to One-on-Ones
How to Rebuild Customer Loyalty After a Data Security Breach
Turn Support Hunches into Usable Data for Product Teams
Working Successfully in a Collaborative Support Model
Taking Customer Service Beyond Satisfaction
Why Support Teams Must Stake a Claim to Revenue
How to Revamp Your Knowledge Base Architecture
Listen While You Lead: 3 Unexpected Lessons for New Managers
Knowledge Base Design Tips for Better Self-Service Support
8 Best Practices for Designing a Helpful Contact Page
How To Succeed as a Customer Support Manager
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
7 Ways to Maintain Team Culture During Stressful Times
How to Build and Optimize Your Customer Support Funnel
Improving Employee Retention in Customer Support
Support Teams Should Have a Seat at the ‘Adult' Table
5 Big Lessons Support Managers Wish They’d Learned Sooner
The Benefits of Learning as a Team
Avoiding the Silo of Team Communication
25 Insights for Creating and Sustaining Workplace Happiness
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
The Right (and Wrong) Way to Handle a Company Crisis
Stop Being a Customer Support Dictator
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.