Customer Service
Leveraging Transferable Skills for a Career Change
Building a Future in Support: The Demand for AI Skills
Coping in the Queue: Tips for Managing AI Anxiety in Customer Support
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Navigating a Support Career in an AI-Powered World
Inside Support: Q&A with Support Leader Brittany Ferguson
Tips for Finding Your Perfect Customer Service Career Path
7 Tips for Becoming a SaaS Support Professional
Will AI Take My Job in Customer Service?
13 Productivity Hacks to Maximize Your Time
Help Scout's Annual Customer Support Salary Study
How to Snag (and Succeed at) a Remote Customer Service Job
Why You Should Set Big Goals (Even If You Might Not Hit Them)
8 Slack Hacks for Reducing Information Anxiety
What I Learned About Customer Service While Working at A Bookstore
The Art and Science of Getting into the Flow
How to Write the Perfect Customer Service Resume
How to Write the Perfect Interview Thank-You Email
The Value of Doing Things That Scare You
4 Ways to Find Meaningful Opportunities in Customer Support
Don't Let Your Professional Shortcomings Hold You Back at Work
The Best Advice We Ever Received
How to Break Your Worst Work Habits
Solving Problems Outside Your Domain
3 Approaches to Getting Unstuck
3 Steps to Making Better Decisions
The Importance of Finishing What You Start
The Science of Setting and Achieving Goals
Mastering the Art of ‘Just Start’
What Psychology Teaches Us About Structuring the Workday
Why Better Sleep Equals Better Work
7 Ways to Nurture Creativity
The Hidden Beauty of Constraints
Routine Disruption: How to Change Your Habits for the Better
How Practicing Mindfulness Can Lead to Better Decision Making
If You Aren’t Cringing, You Aren’t Improving
How Music Affects Your Productivity
Harsh Truths That Will Make You a Better Support Rep
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