The Supportive
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The Supportive
Between Two Borgs
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Catch Me if You Can
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First Impressions Last
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First Impressions Last
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The Name of the Rose
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The Name of the Rose
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When Support Teams are Blamed for Product Problems
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When Support Teams are Blamed for Product Problems
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A Very Help Scout Thanksgiving
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Navigating Product Changes in SaaS Support
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First Impressions Are Fast Impressions
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Going off Script
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Artificial Integrity: Trust, AI, and Customer Service
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Using ChatGPT for Customer Service
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How Distributed Customer Service Teams Improve Each Other’s Skills
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7 Predictions for Customer Service and Support in 2023
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Removing customer service accents via AI: The wrong solution to a real problem
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A Love Letter to Social Media Customer Service Pros
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Changing a Company Culture
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If Customer Service Were Really Superheroes
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Guiding clients to email support instead of their account managers
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Is Google's LaMDA sentient, and if so would it like a job?
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Museum of Customer Support: Ancient Fast Food
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Help Scout’s Conversation Corner on Experience This!
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Teaching Analytical Reading
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How to Change Your Team’s Behavior
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Museum of Customer Support: The First Shopping Cart
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Measuring Customer Service Success More Broadly
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Encouraging Support Teams To Write Help Docs
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12 Predictions for Customer Service Trends in 2022
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Fast Food vs. Fine Dining in Customer Service
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Dealing With Abusive Customers
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Museum of Customer Support: The World's Oldest Complaint Letter
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Writing Your Own Customer Service Recipe Book
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Terrifying Tales of Spooky Support
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Annual Planning as a New Customer Support Leader
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Visit Sea Sat, the Customer Service Restaurant
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Why Customers Ask Vague Questions (and What To Do About It)
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The Book That Changed My Customer Service Career
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The Supportive: A Series for Service Professionals
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What Should I Include in My Cover Letter?
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Telling My Boss About My True Career Goals
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Being Pushed to Offer Service Level Agreements Too Soon
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Balancing Soft-Skills With Technical Ability
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Breaking Into SaaS Support
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GPT-3 and AI in Customer Support
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The Best Role for a Second Customer Service Hire
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Avoiding Cherry-Picking in the Support Queue
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COVID-19's Impact on Customer Service Volumes
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AI, Curiosity, and the Future of Human Customer Service
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What My Mechanic Taught Me About Customer Service
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5 People You Need On Your Customer Support Team
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