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Customer Service
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The Name of the Rose
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The Name of the Rose
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When Support Teams are Blamed for Product Problems
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A Love Letter to Social Media Customer Service Pros
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Changing a Company Culture
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Is Google's LaMDA sentient, and if so would it like a job?
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Dealing With Abusive Customers
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Terrifying Tales of Spooky Support
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Annual Planning as a New Customer Support Leader
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Why Customers Ask Vague Questions (and What To Do About It)
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The Book That Changed My Customer Service Career
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The Supportive: A Series for Service Professionals
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What Should I Include in My Cover Letter?
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Telling My Boss About My True Career Goals
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Being Pushed to Offer Service Level Agreements Too Soon
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Balancing Soft-Skills With Technical Ability
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Breaking Into SaaS Support
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GPT-3 and AI in Customer Support
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The Best Role for a Second Customer Service Hire
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Avoiding Cherry-Picking in the Support Queue
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COVID-19's Impact on Customer Service Volumes
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AI, Curiosity, and the Future of Human Customer Service
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5 People You Need On Your Customer Support Team
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