If you’re early, you’re on time

Deliver support ahead of schedule and engage customers when they need it most. Messages make it easy to gather info, share announcements, and reach out proactively.

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Get customers unstuck

When your customers seem stuck, Messages can proactively call out the best solution.

Don’t get lost in the inbox

In-app or on-site banners and alerts make it hard to ignore important announcements.

Keep ‘em around

It’s all in the journey. Keep your customers informed, engaged, happy, and not-churning.

Use that valuable virtual real estate

Messages are a smart way to grab attention. Customize banners, chat modals, or surveys to deliver exactly the type of message that aligns with your goals.

Give guidance and a great first impression. Message your way through user onboarding for a fast and delightful experience.

Onboard your newbies

Keep your customers up-to-date about outages, sales, new features and more with in-app announcements.

Announce the latest

When your customers need to talk to someone, let them know you have live chat with a welcoming message.

Invite them to chit in the chat

Capture customer feedback and sentiment in context. Use NPS or pick from our survey library of emoji and text-based styles to get the insights you need.

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Onboard your newbies
Announce the latest
Invite them to chit in the chat
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Do it all with Messages

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Reach your niche
Reach your niche

Target specific customers based on events like URL, time on page, number of visits, and more.

See what’s resonating
See what’s resonating

Track performance including views, clicks, and survey results.

The all-in-one platform with all-in pricing

We charge you based on the number of contacts you help each month. Our straightforward usage-based pricing includes our powerful AI features and gives access to unlimited users.

Compare plans

Free

$0

Up to 50 contacts
and unlimited users

Sign up

Standard

$50/month

Starts with 100 contacts
and unlimited users

Try for free

Plus

$75/month

Starts with 100 contacts
and unlimited users

Try for free

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Become a Messages magician

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Beacon & Messages Live Class
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4 Message Styles and How to Use Them
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How to Get More Shoppers to Purchase with Messages

Start for Free

Learn the platform in less than an hour.
Become a power user in less than a day.

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We’d love to show you the magic of Help Scout.

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