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Episode 7: Getting Started in Support (1)
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Episode 7: Getting Started in Support (1)

Practical advice for newcomers to customer support and good reminders for the rest of us from Mat and a host of other support veterans

How Do You Manage Support During Federal Holidays?
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How Do You Manage Support During Federal Holidays?
Episode 7: Getting Started in Support
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Episode 7: Getting Started in Support
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Episode 7: Getting Started in Support (1)
Podcasts
Episode 7: Getting Started in Support (1)
Episode 7: Getting Started in Support
Podcasts
Episode 7: Getting Started in Support
Episode 8: On the Origin of Support with Sarah Hatter
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Episode 8: On the Origin of Support with Sarah Hatter
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How Do You Manage Support During Federal Holidays?
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How Do You Manage Support During Federal Holidays?
It's Groundhog Day in the Queue, Again
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It's Groundhog Day in the Queue, Again
AI and the Race for the Light
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AI and the Race for the Light
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Foundations of Great Service

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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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