The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Season 2 Episode 04: YNAB
The Supportive

Season 2 Episode 04: YNAB

Let's call a bot a bot
The Supportive
Let's call a bot a bot
Emergency Response Tips for Support Pros
The Supportive
Emergency Response Tips for Support Pros
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Customer Service

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Live Event
How to Shave Hours off Response Time With AI Answers
Product
How to Shave Hours off Response Time With AI Answers
Let's call a bot a bot
The Supportive
Let's call a bot a bot
Creating a Great Customer Self-Service Experience in 2026
Customer Service
Creating a Great Customer Self-Service Experience in 2026
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Growth & Culture

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Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
Help Scout Unscripted: TV Shows
Growth & Culture
Help Scout Unscripted: TV Shows
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
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Product

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Live Event
How to Shave Hours off Response Time With AI Answers
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How to Shave Hours off Response Time With AI Answers
Principled Building: How We Approach AI at Help Scout
Product
Principled Building: How We Approach AI at Help Scout
Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
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Editor’s Picks

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Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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