The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Episode 9: On Community
Podcasts

Episode 9: On Community

Sarah Hatter returns to talk with Mat about the power and growth of support communities.

Episode 10: Inside Buzzsprout support
Podcasts
Episode 10: Inside Buzzsprout support
How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
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Podcasts

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Episode 9: On Community
Podcasts
Episode 9: On Community
Episode 10: Inside Buzzsprout support
Podcasts
Episode 10: Inside Buzzsprout support
Episode 6: Support Teams of 2028
Podcasts
Episode 6: Support Teams of 2028
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Articles

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How Do You Manage Support During Federal Holidays?
Articles
How Do You Manage Support During Federal Holidays?
It's Groundhog Day in the Queue, Again
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It's Groundhog Day in the Queue, Again
AI and the Race for the Light
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AI and the Race for the Light
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Foundations of Great Service

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Foundations of Great Service

Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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