The Supportive

Insights, advice, support, and entertainment for people who know that customer support is about so much more than answering questions.

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Stop Wasting Happy Customer Reviews
The Supportive

Stop Wasting Happy Customer Reviews

A happy customer leaving a public review is a gift! Don't waste it on generic nothingness. Make your reply count.

Season 2 Episode 07: MacSparky
The Supportive
Season 2 Episode 07: MacSparky
The Dutch Supermarket Selling Slower Service on Purpose
The Supportive
The Dutch Supermarket Selling Slower Service on Purpose
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Customer Service

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The 7 Best Ecommerce Help Desks for Customer Support
Customer Service
The 7 Best Ecommerce Help Desks for Customer Support
21 Customer Service Training Ideas, Courses, & Resources
Customer Service
21 Customer Service Training Ideas, Courses, & Resources
Overcoming the Cost-Center Stigma of Customer Support
Customer Service
Overcoming the Cost-Center Stigma of Customer Support
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Growth & Culture

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Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
Help Scout Unscripted: Relaxation
Growth & Culture
Help Scout Unscripted: Relaxation
Help Scout Unscripted: Broken Bones
Growth & Culture
Help Scout Unscripted: Broken Bones
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Product

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Live Event
How to Report AI Support Outcomes & Get Leadership Buy-in
Product
How to Report AI Support Outcomes & Get Leadership Buy-in
Introducing WhatsApp Support in Help Scout
Product
Introducing WhatsApp Support in Help Scout
Bring Your Instagram Conversations into Help Scout
Product
Bring Your Instagram Conversations into Help Scout
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Editor’s Picks

06:27
Museum of Customer Support: The World's Oldest Complaint Letter
The Supportive
Museum of Customer Support: The World's Oldest Complaint Letter
Between Two Borgs
The Supportive
Between Two Borgs
A Love Letter to Social Media Customer Service Pros
The Supportive
A Love Letter to Social Media Customer Service Pros

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