The Supportive
Noticing the Small Wins
Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin
The Supportive Podcast Wraps-Up Season 1
Criticism in Customer Support
Companion Planting for Diversity in Support
Episode 10: Inside Buzzsprout Support
Episode 9: On Community
Episode 8: On the Origin of Support with Sarah Hatter
Episode 7: Getting Started in Support
How Do You Manage Support During Federal Holidays?
It's Groundhog Day in the Queue, Again
Episode 6: Support Teams of 2028
Episode 2: Self-service is the future of online support (1)
AI and the Race for the Light
Episode 5: Escape the Queue
Episode 4: Greatest Mistakes in Customer Service History
Smile, You’re in an AI Photo
Episode 3: Secrets of a Product Manager
Episode 2: Self-service is the future of online support
Between Two Borgs
The Supportive Podcast
Catch Me if You Can
Episode 1: The Future of AI-Enhanced Support Teams
First Impressions Last
The Name of the Rose
When Support Teams are Blamed for Product Problems
A Very Help Scout Thanksgiving
Navigating Product Changes in SaaS Support
First Impressions Are Fast Impressions
Going off Script
Artificial Integrity: Trust, AI, and Customer Service
Using ChatGPT for Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
7 Predictions for Customer Service and Support in 2023
Removing customer service accents via AI: The wrong solution to a real problem
A Love Letter to Social Media Customer Service Pros
Changing a Company Culture
If Customer Service Were Really Superheroes
Guiding clients to email support instead of their account managers
Is Google's LaMDA sentient, and if so would it like a job?
Museum of Customer Support: Ancient Fast Food
Help Scout’s Conversation Corner on Experience This!
Teaching Analytical Reading
How to Change Your Team’s Behavior
Museum of Customer Support: The First Shopping Cart
Measuring Customer Service Success More Broadly
Encouraging Support Teams To Write Help Docs
12 Predictions for Customer Service Trends in 2022
Fast Food vs. Fine Dining in Customer Service
Dealing With Abusive Customers
Museum of Customer Support: The World's Oldest Complaint Letter
Writing Your Own Customer Service Recipe Book
Terrifying Tales of Spooky Support
Annual Planning as a New Customer Support Leader
Visit Sea Sat, the Customer Service Restaurant
Why Customers Ask Vague Questions (and What To Do About It)
The Book That Changed My Customer Service Career
The Supportive: A Series for Service Professionals
What Should I Include in My Cover Letter?
Telling My Boss About My True Career Goals
Being Pushed to Offer Service Level Agreements Too Soon
Balancing Soft-Skills With Technical Ability
Breaking Into SaaS Support
GPT-3 and AI in Customer Support
The Best Role for a Second Customer Service Hire
Avoiding Cherry-Picking in the Support Queue
COVID-19's Impact on Customer Service Volumes
AI, Curiosity, and the Future of Human Customer Service
What My Mechanic Taught Me About Customer Service
5 People You Need On Your Customer Support Team
Get started with Help Scout
Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.