Help Scout vs. Zendesk
Pick a platform built for growth
Zendesk is a massive product built to serve large, enterprise teams. Help Scout’s simple-yet-powerful platform was built for growth-minded teams like yours.
Data to drive your decision
G2 users rated us 9.2 for ease of use compared to Zendesk's 8.5.
Dollars you'd save in a year by choosing Help Scout’s Plus plan over Zendesk Growth for 10 users.
Over 80% of midsize customers stick around for 4 or more years.
On G2, we outscore Zendesk 9.1 to 8.2 for the quality of our support.
Why choose Help Scout over Zendesk?
Zendesk is a massive product, and it can do a lot. But it comes with features you don’t need, an enterprise focus, and complicated pricing. Help Scout lets you focus on your customers.
Get up and running
Start supporting customers with Help Scout in minutes. Reviewers rate Help Scout an 8.9 vs. Zendesk’s 8.2 for ease of setup on G2.
Here for you
Support you can count on, our customer champions are available 24x6 via chat or email.
Save money
A more affordable option than Zendesk for companies of all sizes, without hidden fees and surprise add-ons.
Our team was able to teach themselves Help Scout in a day. It’s like using a shared email inbox — just way more robust and better looking.
Help Scout’s the right choice
Enterprise software companies like Zendesk build for their largest users, which have different priorities and budgets. Our product's built for growing teams like yours. We also think we’re the way to go if...
You need to get started quickly
Start having conversations in minutes and manage the setup yourself. No need for outside consultants or teams of dedicated admins.
Clear pricing is a must
Don’t worry about surprise price hikes or upsells. Clear pricing is part of our philosophy, so you don’t waste time.
Great support is required
From how we do sales to our approach to customer support—helpfulness is in our name and built into our DNA.
Growth is top of mind
As your team grows, Help Scout is ready to meet the challenge with features like workflows, custom fields, and reporting.
Make the switch, without the hassle
You can import your Zendesk data directly into Help Scout. Get ticket history, customer profiles, and more as soon as you sign up. It’s automated, free, and can be done without your IT department.
The platform that’s
powerful not perplexing
AI
Use AI to draft or improve replies, summarize convos, and deliver self-serve answers in a snap.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
