Real support teams driving real results

From higher retention to reduced volume, see how teams like yours prove the value of great support with Help Scout.

Explore the Stories
AngelList
Clockwise
The New Wheel
Tuft & Needle
Brilliant
Curative
Geodis
King Arthur
MixMax
The New Yorker
Ugmonk
Buffer
Efficient App
Gusto
Memo Bank
Spindrift
Threadless
University of South Carolina
56%

Respond to 56% more messages in your first year

25%

Customer CSAT is 25% higher than the industry average

70%

Resolve 70% of chatbot requests automatically on average

80%

Built for growth: 80% of Help Scout customers stay for 4+ years

More than 12,000 businesses delight their customers with Help Scout

Brain.fm

The formula for Brain.fm's 95% customer happiness score

See how the beloved music service is tackling increased volume without sacrificing their high support standards.

  • <1 hour

    Even with 100k+ users, Brain.fm’s average response time is under an hour

  • 60%

    Their team resolves 60% of conversations with the first email

Read their story
Customer Stories Hub - Brain.fm

Litmus

Lifting retention revenue with outstanding support

Help Scout gives the Litmus support team everything they need to prove their impact on revenue.

  • 26%

    Help Scout boosts retention rate of new customers by 26%

  • 9 yrs

    After 700k+ users and 9 years, Help Scout still meets every need

Read their story
Customer Stories Hub - Litmus

George Washington University

How GWU handled a 22% spike in email volume

Seasonal surges can make or break support teams. That’s why GWU turned to Help Scout.

  • 80k+

    GWU handles over 80,000 emails per year with 1 platform

  • 27k+

    Their team serves over 27,000 students and 6,000 employees

Read their story
Customer Stories Hub - George Washington University

All Customer Stories

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OnePageCRM

Automated workflows have reduced OnePageCRM’s support workload by 50%.

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Switcher

Onboarding with Intercom was going to take 6 months. Help Scout did it in 24 hours.

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Mabel's Labels

One eComm brand’s story of reducing volume by 58% while achieving a 93 CSAT score.

Blog Roll Image Mixmax
Mixmax

Mixmax uses key reporting insights to make the right staffing decisions as they scale.

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eCatholic

Learn how eCatholic is handling over 15% of conversations automatically with AI Answers.

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TeamSnap

TeamSnap turned a tangled mess of support tools into one platform as they scaled beyond 20 million users.

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Threadless

Thriving eComm brand Threadless has unlocked a wealth of insights into their 2+ million users with Help Scout.

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Upstream Tech

Responding to everyone within 1 day felt impossible. Then Upstream Tech tried Help Scout.

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The New Wheel

Help Scout gives bike shop The New Wheel one space where the entire company can collaborate on support.

Help Scout is by far the best support product I have ever used.

Lindsay Cohen
Lindsay Cohen

Chief Operating Officer

Great support. Whenever I have a question, Help Scout's reply is fast and accurate. In terms of feature suggestions, I feel like Help Scout actually listens.

Karlo Koskitanner
Karlo Koskitanner

Founder & CEO at Mukama

It's simple to use and every time I have an issue or question I email customer service and I get a reply within in minutes.

Aurélie Parnes
Aurélie Parnes

Business Development, Technology & Recruitment Director at Harley Therapy

It is the best platform to manage the customer support. Also it is an amazing way to interact with my colleagues and quickly get feedback. A real must for remote team work.

Felipe Caballero
Felipe Caballero

Customer Support Representative at Systeme.io

Back when I was the sole support person at Padlet during its early years, Help Scout was my rock—it made it possible to manage everything on my own for six years!

Joncarla Granahan
Joncarla Granahan

Customer Operation Manager at Padelt

Help Scout has helped us reduce our workload by 50%, making our team twice as productive

Carmel Granahan
Carmel Granahan

Head of Customer at OnePagerCRM

Excellent UX. It’s just pleasant to use. There are no distractions, but functionalities are right there when you need them.

Karlo Koskitanner
Karlo Koskitanner

Founder & CEO at Mukama

Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.

Kevin Yun
Kevin Yun

Co-Founder at GrowSurf

The ease of use is simply there. I've used several other ticketing platforms and by far, Help Scout is superior.

Ashley Davis
Ashley Davis

Client Care Process Improvement at Global HR Research

Not only is it part of our daily work life, it's such a well thought-out tool for doing email support that I can't imagine living without it!

Matthew Sewell
Matthew Sewell

Sales Lead at Flocknote

I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.

Alex Bass
Alex Bass

Founder and Head of Product at Efficient App

Help Scout has completely changed how we operate as a support organization. Its brought us structure and flexibility at the same time.

Brendan McDaneil
Brendan McDaneil

Bloom Growth at Director of Client Support and Success

We're loving the new Inbox!

Jen Wagner
Jen Wagner

Manager of Customer Support at Trakstar

Everything I need for my customer support without the complexity of Zendesk.

Cyril Mazur
Cyril Mazur

CEO at Building Bridges

Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.

Brianne Henderlong
Brianne Henderlong

VP of Brand Experience at Threadless

It takes a lot of manual effort, busy work, and aggravation out of the support process, so we can focus on what really matters — helping each other and creating a better experience for our customers.

Taylor Davis
Taylor Davis

VP of Customer Experience at Litmus

We now have a calm, measurable, and accountable approach to support that ensures our customers receive timely and quality service.

Peter O'Toole
Peter O'Toole

President & Chief Software Architect at mTuitive

It’s rare to find a company that blends great technology with exceptional service. Clearly, the leadership knows how to cultivate a team that is knowledgeable, helpful, and refreshingly honest.

Aurélie Parnes
Aurélie Parnes

Business Development, Technology & Recruitment Director at Harley Therapy

Help Scout is intuitive and easy to set up, yet powerful enough to provide much-needed insights into support roles.

Rob Dean
Rob Dean

Support Coordinator at mTuitive

Help Scout helped us consolidate our previously scattered support channels into a single platform and provide more consistent support to our customers.

Nahi Kim
Nahi Kim

Global CX & Marketing Manager at BoxHero

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