"Being a 100% remote company means I'm working with teammates across the globe," says Zapier's Joey Blanco. "It has to be collaborative. We have to work together. If we're not working together, we're not getting as much done."

Blanco continues: "Help Scout simplifies support. There's nothing that you don't need in there. It's just: Here's your views, here's your tickets. You can see who's working on what. You can save a draft. It's simplicity at its best."

"Without Help Scout to help keep all of the different inboxes organized and allow us to collaborate in such an easy way, it's be really difficult," says Zapier's Matt Lukso. "If we were still all trying to collaborate via email, it would be chaos."

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Help Scout
Help Scout

Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Simple-yet-powerful features allow you to handle incoming requests, seamlessly integrate with Shopify, give answers in an instant, and send messages beyond the inbox. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.

Check out our new AI features and explore the platform for yourself with a free trial or live demo. Not ready for a trial? Follow us on LinkedIn to see what we’re up to!