Integrate Jira with Help Scout

Jira Software offers flexible issue and project tracking with best-in-class agile tooling for software teams. By integrating Jira with Help Scout, you can manage issues, view details of any Jira issue quickly, and boost productivity — from a single platform.

Activate an optional feature to reactivate Help Scout conversations: When linked issues are closed in Jira, the related conversations in Help Scout will automatically be made active again so your support team can follow-up.

Straight from Help Scout, you can now:

• Link (or un-link) Jira issues to any Help Scout conversation

• Create a new Jira issue, including attachments, and link it to any conversation

• Go straight to the specific Jira issue by clicking on the link

• View relevant ticket details, like Summary title and Issue Type