Growth & Culture
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Help Scout is a customer communications platform dedicated to helping ecommerce teams deliver exceptional customer service, improve customer retention, and boost profits.
Leading ecommerce brands trust Help Scout
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically.
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Personalize conversations
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Help customers in real‑time
Provide 1:1, live support to your customers on your website or in your app
Start in minutes
Install Beacon on your website or in your app and start chatting with customers right away.
Work together live
Collaborate with the same notes, assignments, and permissions you use to manage email with your team.
Chat on your terms
Chat when your team is available, and seamlessly direct customers to other options when they're not.
Know who you’re talking to
Use tags and customer profiles to provide faster, more personalized help to each customer.
Provide customers instant answers
When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Track what your customers are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Beautifully branded
Ensure your knowledge base matches your brand with your own with custom company branding.
Out-of-the-box reporting
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
90+ integrations
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Mobile SDKs
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Open API
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
Ecommerce resources and use cases
Ecommerce companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award-winning blog.