Customer Service
We’d love to show you the magic of Help Scout.
Book a DemoBook a DemoBuild trust in every customer interaction
Trust is your greatest asset. Bring all customer communication into Help Scout to level-up your teamwork, decrease response times, and ensure nothing slips through the cracks.
Top financial institutions and FinTech rely on Help Scout.
All the features your team needs
Make collaboration in a shared inbox a breeze, connect your essential tools, and track success with customizable reports.
Shared Inbox
Intuitive email support
The shared inbox that helps your team do more with less, while giving customers a human, helpful experience.
Provide customers instant answers
When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand customer needs
Track what your customers are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Beautifully branded
Ensure your knowledge base matches your brand with your own with custom company branding.
Out-of-the-box reporting
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Connect your tech stack
Integrate Help Scout with 90+ tools to keep your business in sync, or create your own experience with developer tools.
90+ integrations
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Mobile SDKs
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Open API
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
Financial resources and use cases
Financial services companies that use Help Scout have happier teams and customers. Learn how with tactical advice and thought leadership from our award winning blog.