Go on, help yourself
Works for you. And for them, too.
Fewer emails for the win
Drop email volume 30% when you offer a self-service help center. It feels great to help before they hit send.
No website resources? No problem.
Your Docs site looks and works great, without a lot of work. Build a helpful site in minutes, no code required.
Always open, day or night
Answer questions (even in your sleep) with help from your always-on support center.
Location, location, location
Use Beacon to bring Docs articles anywhere your customers might need them, on your site or in-app.
Create a help center that wows
Look ma, no code! Create and publish a help center with articles for every FAQ—no web resources required.
Color and formatting options are available right out of the box, or customize to your heart’s content with CSS.
Use AI to expand fragmented thoughts, fix wordiness, translate text into over a dozen languages, or adjust your tone of voice.
Learn more about AI
Make your help center public, restrict visitors, or authorize specific users via our API.
Who knew your help docs could go so far?
Heavy-duty data without the heavy lifting.
The Docs Report shows you how many customers are reaching out, everything they’re searching for, and even the info they can’t find.
Visitor numbers
Unique sessions tell you every time a visitor hits your Docs in 24 hours.
Trending topics
Use the most-viewed articles to see what your customers are reading.
Content gaps
Failed searches show what your customers are looking for, but can’t find.
Article ratings
See a happy, neutral, or sad face to check up on how your docs are doing.
Our customers made these. Cool, huh?
Feedback that keeps us blushing
Over the last two years, with improvements to our Beacon and our Docs, our FAQ visits have increased by 122%, while our email volume has actually decreased by 58%!
You’re doing a lot. Let us help you with that.
Help Scout is the all-in-one customer communication platform that makes your life easier and brings every conversation to you.
